Troubleshooting issues with Riegl VUX1 with the Applanix AP20 IMU. Matrice600

[WhimsicalGoat]

All lidar data and imagery from connected camera is being collected. No problems with riaquire, or riaquire/embedded, or riprocess. But no EIF file is being created from Lidar unit itself, and it is not stored on backup. In Lamena terms, does anyone know how or why the EIF file is not being created. The sensor initializes and de initializes fine, and there are no other problems known other than no EIF file. Any and all thoughts and input is appreciated, and this problem may have already been asked, but I have not seen it. All help and knowledge appreciated, and hopefully will help someone in future!