Has anyone performed the XT version 1 series upgrade to version 2?
Started the process about a week ago, and even DJI service seemed a little confused.
One chat session with DJI tech stated it wasn’t offered, another stated I needed to send in Inspire 1, M210 and XT.
Finally got one that understood the process of sending in just the XT and had me initiate a service ticket, this resulted in being requested to complete a few pre-shipping forms since it was a 30hz unit... fill out the form, attach photos, purchase receipt and it was eventually accepted for them to sign and return so it can be included in the XT parcel.
I questioned the need for the signed pre-form if parcel remaining within USA, and response was a “Yes”, must fill out the forms prior to shipping when in USA and shipping inside USA. I’m currently waiting for the signed form to be returned, but informed the manager is on vacation and back in a week. I inquired if any one else could sign in order to keep the repair process moving... no replies.
While waiting for signed form returned to allow sending XT into DJI USA...
Thought I’d see if anyone else has experienced this long drawn out process for an XT upgrade?
I will say, on past repairs... it does often take a few days to get the pre-paid shipping label, but then normally zips along smoothly once in process. This upgrade service has consumed 5 days so far and still not to the shipping label yet!
I would think for a service upgrade of $384, they’ed be a little more prompt to get package moving.
Started the process about a week ago, and even DJI service seemed a little confused.
One chat session with DJI tech stated it wasn’t offered, another stated I needed to send in Inspire 1, M210 and XT.
Finally got one that understood the process of sending in just the XT and had me initiate a service ticket, this resulted in being requested to complete a few pre-shipping forms since it was a 30hz unit... fill out the form, attach photos, purchase receipt and it was eventually accepted for them to sign and return so it can be included in the XT parcel.
I questioned the need for the signed pre-form if parcel remaining within USA, and response was a “Yes”, must fill out the forms prior to shipping when in USA and shipping inside USA. I’m currently waiting for the signed form to be returned, but informed the manager is on vacation and back in a week. I inquired if any one else could sign in order to keep the repair process moving... no replies.
While waiting for signed form returned to allow sending XT into DJI USA...
Thought I’d see if anyone else has experienced this long drawn out process for an XT upgrade?
I will say, on past repairs... it does often take a few days to get the pre-paid shipping label, but then normally zips along smoothly once in process. This upgrade service has consumed 5 days so far and still not to the shipping label yet!
I would think for a service upgrade of $384, they’ed be a little more prompt to get package moving.
