Hi Everybody,
I know it's probably not fashionable to NOT be berating the folks at DJI, but I had a very unexpected but hugely appreciated encounter with the Tech Support folks there. I was attempting to fly my P4RTK literally across the street from our local municipal airport (ERV). After getting permission from the Airport Manager, I went to the DJI site to get the "unlock" code/authorization as is required. I had some trouble and sat in the field for an afternoon not being successful. The information and support I received from DJI support (within 1/2 hour) quickly fixed the problem.
They even followed up the next day to make sure I was up and running. (Phantom wasn't getting the code properly uploaded).
Thank-you DJI for improving this important aspect to your market success.......much better than my last encounter.
a Texas Hill Country Pilot
I know it's probably not fashionable to NOT be berating the folks at DJI, but I had a very unexpected but hugely appreciated encounter with the Tech Support folks there. I was attempting to fly my P4RTK literally across the street from our local municipal airport (ERV). After getting permission from the Airport Manager, I went to the DJI site to get the "unlock" code/authorization as is required. I had some trouble and sat in the field for an afternoon not being successful. The information and support I received from DJI support (within 1/2 hour) quickly fixed the problem.
They even followed up the next day to make sure I was up and running. (Phantom wasn't getting the code properly uploaded).
Thank-you DJI for improving this important aspect to your market success.......much better than my last encounter.
a Texas Hill Country Pilot